CaterlyrepCATERLYREP

Frequently asked questions

Can't find what you're looking for? Text 619-368-2567 and we'll answer directly.

How do I place an order?+

Call or text 619-368-2567 with the restaurant (or your preferences), headcount, and when you need it. A real person on our team confirms the order and handles the restaurant side.

How do I pay?+

Once your order is confirmed, you'll get a secure payment link on your dashboard. Pay by card right there — no invoices to chase down, no waiting on a check.

How do rewards work?+

Every paid order counts toward your lifetime spend. Hit a tier — like $250 or $500 — and you unlock a gift card. Check your progress any time on the Rewards page in your dashboard.

What if I need to cancel or change an order?+

Call or text the same number as soon as you know. The earlier you reach out, the more flexibility we have with the restaurant.

Is there a delivery area?+

We work with restaurants across your area — if you're not sure whether we can reach a specific location, just ask when you call or text in your order.

Do I need to download an app?+

No. Ordering happens by call or text. The dashboard (for order history, payment, and rewards) works right in your phone's browser — no install needed.